Frequently Asked Questions
Everything you need to know about shopping with Rubies.
What is the Rubies return policy?
We offer a 30-day return window for all unworn garments with original tags attached. Simply use our online portal to generate a prepaid return label.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
At Rubies, we are committed to ethical fashion. 70% of our current collection is made from recycled or organic fibers, and we audit our factories annually for fair labor practices.